職位描述
職務(wù)：CSS Engineer 客戶責(zé)任工程師
部門：客戶服務(wù)部
地點：天津
描述：為客戶實施現(xiàn)場服務(wù)及大客戶的服務(wù)管理工作，要求具備良好的客戶滿意度意識和精湛的技術(shù)服務(wù)水準(zhǔn)。
職責(zé)：
1.能獨立承擔(dān)并完成HDS高端存儲產(chǎn)品的安裝、維修和維護(hù)工作，以及HDS的solution產(chǎn)品的售后支持（包括HNAS、Blade&UCP、HCP&HDI、Pentaho等），包括并不限于，硬件安裝、在線擴(kuò)容、微碼升級、配置變更、問題處理和解決等；
2.有良好的金融客戶或行業(yè)大客戶的服務(wù)經(jīng)驗，能主動為客戶提供技術(shù)規(guī)劃和建議，包括微碼評估、復(fù)雜問題跟進(jìn)處理、在線擴(kuò)容或項目實施規(guī)劃等；
3.具備良好的客戶服務(wù)意識，包括但不限于:有效傾聽和溝通、問題分析及處理、文檔撰寫和團(tuán)隊協(xié)作等能力；
任職資格：
1. 計算機及相關(guān)專業(yè)大學(xué)本科畢業(yè)，5年以上的IT存儲及售后服務(wù)工作經(jīng)驗，有金融和行業(yè)客戶經(jīng)驗者優(yōu)先。
2．有軟件和數(shù)據(jù)庫（Oracle、Mysql），熟悉行業(yè)客戶或新興市場的客戶應(yīng)用環(huán)境以及解決方案的能力（Clouding、Bigdata）的優(yōu)先；
3．具備HDS產(chǎn)品和解決方案的維護(hù)能力或?qū)I(yè)原廠的存儲技術(shù)能力（如HP、EMC、IBM等）；
4．樂觀自信、有責(zé)任感，有主動學(xué)習(xí)和適應(yīng)變革的能力，并有志于從事售后服務(wù)工作。
企業(yè)介紹
Ignite your career with Hitachi Vantara! We have a proven track record of creating the future for more than 100 years. Thousands of the most mission critical systems in the world’s largest enterprises use our solutions today. We’re going to change the way the world works and we’re going to make it a better place. Not by helping our customers and partners innovate but rather, by helping them intelligently innovate so they can deliver outcomes that truly matter for business and society. Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., helps data-driven leaders find and use the value in their data to innovate intelligently and reach outcomes that matter for business and society. We combine technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers’ experiences, develop new revenue streams, and lower the costs of business. Only Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. We work with organizations everywhere to drive data to meaningful outcomes. Great careers start with innovation and here at Hitachi Vantara, our promise is to deliver insights that power smarter businesses and inspire social innovation solutions for a healthier, safer future. The key to our innovation is our people -- our culture values respect, diversity, and collaboration. Join our Hitachi family and together, let’s lead the way to extraordinary!
